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All ACE passwords must:
  • Contain at least 12 characters.
  • Contain at least 1 uppercase letter.
  • Contain at least 1 lowercase letter.
  • Contain at least 1 number.
  • Contain at least one of the following symbols:
      ! # $ % & ' * + - . / : ; < = > ? @ [ \ ] ^ _ ` | } ~
  • Not contain any consecutively repeated characters.

    • Note that your new password:
  • Cannot contain your userid.
  • Cannot contain your name.
  • Cannot be the same as a previously used password.
  • Cannot be the reverse of a previously used password.

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      If you need assistance with the portal, please contact the CBP Technology Support Center at 1-866-530-4172 for trad e and PGA users, or 1-800-927-8729 for CBP personnel.